If your Google Business Profile is suspended and then restored, your reviews may not come back with it. Google has not said when it will fix this.
What happened
On August 24, 2026, Search Engine Roundtable reported that Google confirmed a problem: when a suspended Business Profile is reinstated, its reviews can be missing. Google said it is working on a fix and gave no date.
What it means for your med spa
Patients compare reviews when choosing between clinics on Google Maps. A profile with no reviews looks like a new business, which can cost you bookings until the reviews come back.
It is another reason to avoid a suspension. Keep the business name, address and categories on your profile matching your signage and website.
What to do
If you have an open support case about missing reviews, reply in the same email thread instead of opening a new case. That keeps all your reports on one case.
Sources
- Search Engine Roundtable, August 24, 2026