AVA is our AI assistant. It texts and calls every new lead the moment they opt in, nights and weekends included, runs seven days of coordinated SMS, email and AI voice follow-up, and moves anyone who isn’t ready into a 12-week nurture instead of letting them go cold.
Why it matters
A lead who fills out your form at 9:40 at night has probably contacted another clinic too. The one that starts a real conversation first usually gets the booking. No front desk can respond within minutes around the clock. AVA can.
The follow-up sequence
- Minutes: AVA fires an instant text and call the moment a lead opts in.
- Days 1–3: a full-court press across SMS, email, AI voice and live agent dials.
- Days 4–7: persistence, with new angles and new times until they answer.
- Week 2 and beyond: a 12-week nurture keeps you top of mind.
What it sounds like
“Hi Megan, it’s AVA from Glow Aesthetics. Saw you were looking at Morpheus8. Is this for your face, neck, or both?”
Short, personal and easy to answer. AVA is trained on your clinic’s treatments, offers and booking rules before it goes live.
AI for speed, people for the close
AVA makes first contact and keeps the conversation going. When a lead is ready, our trained call center agents qualify them, book the consultation and collect a deposit. That’s step 4.
Jessica, a MedSpa MAX client, booked 137 appointments at a 75% close rate.
Next: Step 4, the call center.
Common questions
Does AVA work nights and weekends?
Yes. AVA reaches every new lead the moment they opt in, whenever that is.
Will AVA contact people who didn’t ask to hear from us?
No. AVA only contacts people who opt in by requesting information from your clinic.
What happens when a lead needs a real person?
AVA hands the conversation to our live call center, where trained agents qualify, book and collect deposits.
Stop letting leads wait until morning.
See AVA and our call center in action, and what they’d look like for your clinic.
Book a demo